TERMS & CONDITIONS

QUALITY & WARRANTY

This website is operated by CustWit.

By accessing this website or purchasing products from us, you agree to the following Terms & Conditions.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

PAYMENT & ORDERS

For security and convenience, we currently accept major credit cards and other secure payment methods through trusted third-party payment providers.

By placing an order, you confirm that you are authorized to use the selected payment method.

ORDER CHANGES & CANCELLATIONS

If you would like to modify or cancel your order, please contact us as soon as possible.

Our order fulfillment system is designed to process and ship orders quickly and efficiently. As a result, orders may enter production or shipping shortly after payment confirmation.

Once an order has entered production or has been shipped, changes or cancellations may no longer be possible.

For additional information, please refer to our Return Policy.

PROCESSING & SHIPPING

We work hard to process and ship orders as quickly as possible.

Customized or personalized products may require additional production time due to the customization process involved.

After shipment, standard delivery typically takes approximately 7–10 business days.

Once your order has been shipped, a tracking number will be sent to your email address.

Please note:

Shipping estimates begin from the shipping date, not the order date.
Delivery times are estimates only and are not guaranteed.
Delays caused by customs, weather, shipping carriers, or other circumstances beyond our control are not our responsibility.

Customers are responsible for providing complete and accurate shipping information at checkout.

Additional customs duties, taxes, or import fees may apply depending on the destination country and are the responsibility of the customer.

SHIPPING INSURANCE

Optional shipping insurance may be offered during checkout for an additional fee.

Shipping insurance provides added protection in the event that a package is lost, damaged, or affected during transit.

If shipping insurance is purchased, eligible claims will be reviewed and processed in accordance with our policy.

Covered situations may include:

Receiving a damaged item;
Receiving an incorrect item;
Confirmed package loss during transit.

Shipping insurance does not cover:

Order cancellations or changes of mind after shipment;
Incorrect or incomplete shipping addresses provided by the customer;
Refused or unclaimed deliveries.

The maximum reimbursement amount shall not exceed the original order value.

Shipping insurance fees are non-refundable.

RETURNS & REFUNDS

We want you to be satisfied with your purchase.

For non-personalized items, return requests may be accepted within 90 days after delivery.

Due to the personalized nature of customized products, personalized or made-to-order items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the issue.

Approved refunds will be issued to the original payment method.

PRODUCT CARE DISCLAIMER

Silver products may naturally experience wear, oxidation, or discoloration over time.

We are not responsible for damage caused by:

Contact with hard surfaces;
Friction or collisions;
Exposure to water, chemicals, hot springs, or moisture;
Improper storage or misuse.

Such conditions are considered normal wear and are not covered under our return or warranty policy.

INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

Images
Product designs
Logos
Text
Graphics
Branding materials

is the property of CustWit and may not be copied, reproduced, distributed, or used without prior written permission.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, CustWit shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or the purchase of products.

Our maximum liability shall not exceed the amount paid for the applicable order.

WEBSITE MODIFICATIONS

CustWit reserves the right to modify or discontinue any aspect of the website, products, services, pricing, or policies at any time without prior notice.

Changes become effective immediately upon posting on the website.

DISPUTE RESOLUTION & GOVERNING LAW

These Terms & Conditions and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of Delaware, United States.

Any dispute, claim, or controversy arising out of or relating to the use of this website, purchases made through this website, or these Terms & Conditions shall be resolved exclusively under the jurisdiction of Delaware, United States.

If a dispute cannot be resolved through good-faith negotiation within 30 days, either party may pursue resolution through binding arbitration or a court of competent jurisdiction located in Delaware, United States.

Any resulting decisions or judgments shall be final and binding upon both parties.

ELIGIBILITY OF USE

You may not use this website or accept these Terms if:

You are under the legal age required to form a binding contract in your jurisdiction;
The use of our services is prohibited under the laws applicable in your country or region.

PAYMENT PROCESSING

Under this agreement, payment processing services for goods and/or services purchased on this website are provided through secure third-party payment providers authorized to process transactions on behalf of CustWit.

Website:
https://custwit.com/